Technical Support

Our technical team follows Esmaltec products inside the customer’s plant, from the first trial to full-scale production, so the result on the line matches what was approved in the laboratory.

From the laboratory to the production line

A glaze approved in the laboratory still has to work on the line, with each plant’s body, equipment, kiln and pace. Small differences in density, applied layer or temperature change the result on the tile. That is why Esmaltec closely follows how each new product enters the customer’s process.

What it includes

  • Follow-up of industrial trials and of the production start of each new product
  • Adjustment of glaze and engobe application parameters, such as density, viscosity and layer
  • Analysis of surface defects and proposed corrections
  • Regular visits to keep the result stable over time

Continuous improvement

What the technical team sees at customers’ plants goes back to the Esmaltec laboratory and guides adjustments to the formulations. This constant exchange has been part of the way the company works since 1993.

Frequently asked questions

When does the technical team visit the plant?

When each new product is introduced and whenever a variation appears on the line. Follow-up can also be regular, agreed with each customer.

Does technical support cover customers in other regions?

Yes. Esmaltec serves customers in every region of Brazil and in Latin America.

Want to know how this service can help your process?

Talk to our technical team